LOCAL ORDERS:
We offer free shipping in Pakistan on orders above PKR 2,500. Upon placing an order, you will receive a verification call or SMS from our Customer Service to ensure order accuracy. Once your order has been confirmed, it will be sent to our warehouse for shipment. If the item(s) on your order are out of stock or available in our other store, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason.
We have outsourced our courier with Pakistan leading courier companies like TCS, MOVEX and MNP courier. Their excellence in courier services giving edge to us by delivering product in a mean time all over Pakistan.
Normally courier companies take 2 to 3 working days for major cities of Pakistan, and for villages and districts they take 4 to 5 working days for delivery of parcel.
Working days includes, Monday to Friday only.
If order is placed after 3pm, then delivery will be counted on next working day.
A customer can expect their order to arrive at their doorstep in 3 to 5 working days once the order is shipped from our warehouse. The estimated delivery excludes the holidays and weekends. When the order leaves our premises from that moment until it orders arrives at your door the payment is due in case you had selected COD as your mode of payment.
All COD orders will be verified first via telephonic call, but JEEVA TEXTILE has right to process orders without verifying on call. Moreover, the shipment can be delay at the time of promotions, high volume sale and in the period of sale.
We have 4 processes for the payments:
- COD (CASH ON DELIVERY)
- DEBIT/CREDIT CARD PAYMENT
- QISTPAY
- DIRECT DEPOSIT IN OUR ACCOUNT
Account Details:
Bank name: Meezan Bank
Title: Jeeva
Account number: 0136-0102181855
If parcel is not delivered on given time period of business days, then place a complaint on our email
or call us on our UAN number +92-331-9399931 | +92-334-9399931.
We will assure your compliant on same day make your delivery done in one working day against your complaint.
INTERNATIONAL ORDERS:
International shipping rates are calculated based on the destination and the weight of your shipment. Estimate your shipping charges by simply adding items to the shopping cart and entering your delivery address. Your order is reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use the selected payment method. Once your order has been approved and authorized by credit card processors, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by you. If the item(s) on your order are in-stock, they will be shipped as soon as possible from our warehouse. Once you get your order confirmation email, you can track your order from our courier partner. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse. You will be informed via email or WhatsApp in case the shipments get delayed due to any given reason. Delivery time is based on the amount of time it takes to get payment authorization, order processing, custom delays and the transit time from the courier company. This can range from 4-7 days for in-stock items. Please note additional charges for customs clearance must be fulfilled by the customer.
Please note: Cash on Delivery option is not available for international orders. It is available in Pakistan only.
DISPATCH POLICY:
We understand you are eagerly waiting for the ordered styles to be delivered to you at the earliest. Our standard dispatch timelines are between 1-2 weeks for orders (this is sometimes because we make a new piece based on your order), however, if the ready size is available, generally orders get dispatched within 2-3 working days from the date of successful order getting placed. For custom-made orders - pieces are typically shipped within 1 to 2 weeks. We will share details about your orders from dispatch to delivery via email provided by you while placing the orders. Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within Pakistan and 3-7 business days for deliveries outside Pakistan. Unforeseen circumstances on the logistics provider’s end may sometimes cause delays, however, please be rest assured that our Customer Service team will be working very closely with the logistics provider to your orders delivered at the earliest. You can also contact us at infot@jeevatextiles.com for any queries related to your order and shipping.
Customs and Import Duties Information on International Shipments:
Your order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards Import, Customs & Taxes may be levied by the Custom authority which will be borne by you. Jeeva Textile has no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www.jeevatextiles.com website you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.
